9 chatbot-building tools

In 2016, Facebook launched its Messenger Platform, a business-to-consumer oriented chatbot-building platform that you don’t need coding experience to master. The latest version, Messenger Platform 2.1, released in July 2017, provides natural language processing to automatically decode message text into useful data so the bot has a more effective understanding of a conversation’s context.

There are currently more than 100,000 bots in use on the Facebook Messenger Platform, including bots built by major brands such as Tommy Hilfiger, Sephora, KLM, eBay, and PayPal along with impressive experimental bots such as DoNotPay, which helps people get out of parking tickets, supports homeless and evicted people in their fight for housing, and provides free legal aid to refugees in the US, Canada, and the UK.

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